As part of our commitment, the Merit-Tel technical support team is dedicated to training and providing Tier 1 support for any phone and UC issues to our customers and their IT Team. Additionally, we are responsible for Tier 2 & Tier 3 technical support for any phone and UC issues outside the customers’ firewall.

The technical support team will:

  • Proactively monitor the Merit-Tel platform and services

  • Respond to trouble tickets and maintain communications until issues are resolved

  • Notify customers regarding scheduled maintenance periods